FAQs

Payment Bear is currently a website application meaning it is accessed through a browser and not downloadable as a mobile app. It is fully optimised to use on mobile devices when accessed through your browser.

We aim to respond to your queries within 24 hours.

You are able to cancel any recurrences on the original invoice page. To create a new recurrence schedule, you'll need to duplicate the original invoice and create an alternative schedule whilst in draft.

If the invoice has been paid via Open Banking, the invoice status will update automatically. If the invoice is paid manually or with cash, you will need to update the status to paid manually.

Yes, both you and your customer will receive an email to confirm the invoice has been paid. You will also receive a notification in the Payment Bear app.

Yes, once you have completed the information for an item, just click 'Add Item' and you'll be able to add a new line item.

Yes you can. Auto reminder settings can be managed once the invoice is published on the Invoice page. You can also send ad hoc reminders whenever you want.

Your customers will have access to an online portal which allows them to manage all their payments in one place - streamlining their experience. Also, our Open Banking payments allow your customers to pay an invoice in 4 clicks without entering any information.

Complete the contact form on the website or email info@paymentbear.com and we will rectify the issue as soon as we can.

Payment Bear allows you to select whether you would like to accept partial payments on individual invoices. If you enable it, your customer will be able to pay you in increments at their discretion.

We have how to guides on our website, but if you would like a demo then email info@paymentbear.com.

On the customer tab on the Payment Bear app, you can click on each customer and edit their details. This will update the details of all new invoices for the customer.

You can easily see which customers have paid on the Customer Dashboard. You will also be notified in the app and via email when an invoice is paid.

You can set all invoice dates in the future and share the invoice at any point in time.

Payment Bear’s online dashboard shows each invoice along with the status. This can be filtered by status and customer.

You can add a new customer from the customer dashboard or when you create an invoice. Our how to guide shows you exactly how this works.

You can easily manage customers on the Customer Dashboard, allowing you to readily see which customers have active invoices. Each customer has their own Customer page, where you can see outstanding balances, invoices by status and send bespoke reminders.

We currently only support invoices in English.

We currently don’t allow users to delete invoices. You can change the status to ‘cancelled’ if you no longer need it. In the event data is deleted, please feel free to contact the Payment Bear team at info@paymentbear.com and we will get back to you as soon as we can.

Each new user will need an individual account.

We currently enable the exporting of individual invoices in PDF format.

We are continuously trying to improve our product with weekly releases. If you have any feedback or features you would like to see, complete the contact form on our website.

We have an online contact form on our website, or you can email info@paymentbear.com. We aim to respond to your queries within 24 hours.

Our invoice template allows you to enter all information required by HMRC. For details on the information required in your invoices please see the HMRC guidelines.

Yes, we offer two discount options: constant (the discount is permanently applied) and time-based (the discount is removed after a period of time). Both options can be calculated as a percentage of the invoice value or a fixed amount.

The invoice number is an editable field on the template, so you can rename this. They are automatically set to start at #001 and increment with each new invoice.

All overdue invoices will be displayed on your online portal on the Payment Bear app. You can send automatic or ad hoc reminders via the app to your customer.

Payment Bear currently offers three main forms of payment: Pay-by-bank (using Open Banking), manual transfers and cash payments. We recommend Pay-by-bank as a secure way of instantly receiving funds from your customers.

Yes, our free and secure Open Banking payments enable your customers to authorise payments straight from their bank account to yours.

You can send published invoices directly to the customers email through the Payment Bear app. Alternatively, you can download a PDF version of the invoice or simply share a digital link.

Payment Bear's invoicing software currently doesn't offer a time or expenses functionality. You will have to add this in manually to your invoices in the 'Units' section of the template.

You can add in the percentage of VAT on each invoice item you create. The total VAT for the invoice will be automatically calculated and applied.

Payment Bear is currently a UK operated company, only supporting payments in GBP.

Yes, Payment Bear is available on mobile devices accessed through any web browser.

Sign up via the Payment Bear website. Once you've registered we help you get set up with our simple onboarding process.

We don't currently have integrations to 3rd parties, but we plan to. Let us know which would suit you best to help us prioritise!

Yes, you can set up recurring invoices at your chosen frequency (daily, weekly, monthly, annually) including the start and end dates.

Each template is created for you once you have input all the information you need. You can customise your invoices with your own branding colours and logo.

Our invoice dashboard allows you to track the status of all of your invoices in one place, so you can monitor cashflow easily. Try our invoicing platform for free and start taking control of your cashflow today.

Absolutely! Payment Bear is suitable for businesses of all sizes. Our plans are based on volume of invoices, not on the size of your business.

There are three areas where Payment Bear is truly unique: our invoice incentivisation, process automations and free digital payments. Take a look at the how it works  page or learn how to implement each of these features in our useful guides

Payment Bear helps freelancers save time, save money, improve cashflow and improve business relationships by automating repetitive tasks, using free Open Banking payments, financially incentivising faster payment and providing a efficient online invoicing experience.

Payment Bear is an automated invoicing platform, empowering service providers to save time and money whilst incentivising their customers to pay quickly.

Yes, once you log in you can amend your branding, colours and logo in your settings​.

Anyone! Although our services are most effective for Service Providers individuals with limited time and resources, they are applicable to businesses of any type and any size.

Payment Bear offers 3 different plans; a free package, a pro package and an unlimited package. All ranging from £0-£25 a month. Unlike other invoicing platforms, we don't charge transaction fees for payments.

Payment Bear currently only operates in the UK. If you are interested in using Payment Bear internationally, please feel free to get in touch.

Open Banking payments are a simple, secure way to help people move money from their bank accounts. Open Banking enables you to generate a payment link with instructions about the payment, such as amount and destination account, which your customer will use to authorise the payment directly.