FAQs

Here's a list of questions we get asked regularly. If you still can't find what you're looking for, please get in touch.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Can I download Payment Bear via the app store?

Payment Bear is currently a website application meaning it is accessed through a browser and not downloadable as a mobile app. It is fully optimised to use on mobile devices when accessed through your browser.

What is your typical response time to a query via email or the contact form?

We aim to respond to your queries within 24 hours.

Can I edit a recurring invoice that is set up?

You are able to cancel any recurrences on the original invoice page. To create a new recurrence schedule, you'll need to duplicate the original invoice and create an alternative schedule whilst in draft.

Do I need to manually change the status of an invoice once it’s been paid?

If the invoice has been paid via Open Banking, the invoice status will update automatically. If the invoice is paid manually or with cash, you will need to update the status to paid manually.

Do I get notified when my invoice has been paid?

Yes, both you and your customer will receive an email to confirm the invoice has been paid. You will also receive a notification in the Payment Bear app.

Can I invoice for multiple items within a single invoice?

Yes, once you have completed the information for an item, just click 'Add Item' and you'll be able to add a new line item.

Can I add an auto reminder after the invoice has been sent before it's been paid?

Yes you can. Auto reminder settings can be managed once the invoice is published on the Invoice page. You can also send ad hoc reminders whenever you want.

How can Payment Bear's invoicing software improve customer relationships?

Your customers will have access to an online portal which allows them to manage all their payments in one place - streamlining their experience. Also, our Open Banking payments allow your customers to pay an invoice in 4 clicks without entering any information.

How do I troubleshoot issues with the Payment Bear software?

Complete the contact form on the website or email info@paymentbear.com and we will rectify the issue as soon as we can.

How do I handle partial payments in the Payment Bear software?

Payment Bear allows you to select whether you would like to accept partial payments on individual invoices. If you enable it, your customer will be able to pay you in increments at their discretion.

What training resources are available for learning the software?

We have how to guides on our website, but if you would like a demo then email info@paymentbear.com.

How do I update customer information in Payment Bear software?

On the customer tab on the Payment Bear app, you can click on each customer and edit their details. This will update the details of all new invoices for the customer.

How can I see who has paid their invoices?

You can easily see which customers have paid on the Customer Dashboard. You will also be notified in the app and via email when an invoice is paid.

Can I schedule invoices to be sent later?

You can set all invoice dates in the future and share the invoice at any point in time.

What is the best way to organise my invoices?

Payment Bear’s online dashboard shows each invoice along with the status. This can be filtered by status and customer.

How can I add new customers to Payment Bear invoicing software?

You can add a new customer from the customer dashboard or when you create an invoice. Our how to guide shows you exactly how this works.

How does Payment Bear invoicing software help with customer management?

You can easily manage customers on the Customer Dashboard, allowing you to readily see which customers have active invoices. Each customer has their own Customer page, where you can see outstanding balances, invoices by status and send bespoke reminders.

Can I send invoices in different languages?

We currently only support invoices in English.

How do I recover a deleted invoice?

We currently don’t allow users to delete invoices. You can change the status to ‘cancelled’ if you no longer need it. In the event data is deleted, please feel free to contact the Payment Bear team at info@paymentbear.com and we will get back to you as soon as we can.

Does Payment Bear invoicing software support multiple users?

Each new user will need an individual account.

Can I import and export data to and from Payment Bear invoicing software?

We currently enable the exporting of individual invoices in PDF format.

How often is Payment Bear invoicing software updated?

We are continuously trying to improve our product with weekly releases. If you have any feedback or features you would like to see, complete the contact form on our website.

What customer support options are available?

We have an online contact form on our website, or you can email info@paymentbear.com. We aim to respond to your queries within 24 hours.

How does Payment Bear software ensure invoice compliance?

Our invoice template allows you to enter all information required by HMRC. For details on the information required in your invoices please see the HMRC guidelines.

Can I add discounts to invoices through Payment Bear software?

Yes, we offer two discount options: constant (the discount is permanently applied) and time-based (the discount is removed after a period of time). Both options can be calculated as a percentage of the invoice value or a fixed amount.

How do I customise the invoice numbering system?

The invoice number is an editable field on the template, so you can rename this. They are automatically set to start at #001 and increment with each new invoice.

How can I manage overdue invoices?

All overdue invoices will be displayed on your online portal on the Payment Bear app. You can send automatic or ad hoc reminders via the app to your customer.

What payment methods can be accepted through Payment Bear invoicing software?

Payment Bear currently offers three main forms of payment: Pay-by-bank (using Open Banking), manual transfers and cash payments. We recommend Pay-by-bank as a secure way of instantly receiving funds from your customers.

Can customers pay invoices directly through the Payment Bear software?

Yes, our free and secure Open Banking payments enable your customers to authorise payments straight from their bank account to yours.

How do I send an invoice using Payment Bear's invoicing software?

You can send published invoices directly to the customers email through the Payment Bear app. Alternatively, you can download a PDF version of the invoice or simply share a digital link.

Can I track time and expenses in the Payment Bear invoicing software?

Payment Bear's invoicing software currently doesn't offer a time or expenses functionality. You will have to add this in manually to your invoices in the 'Units' section of the template.

How does Payment Bear's invoicing software handle taxes and VAT?

You can add in the percentage of VAT on each invoice item you create. The total VAT for the invoice will be automatically calculated and applied.

Does your invoicing software support multiple currencies?

Payment Bear is currently a UK operated company, only supporting payments in GBP.

Can I access my invoices from mobile devices?

Yes, Payment Bear is available on mobile devices accessed through any web browser.

How do I set up Payment Bear invoicing software?

Sign up via the Payment Bear website. Once you've registered we help you get set up with our simple onboarding process.

Can Payment Bear's invoicing software integrate with other tools I use?

We don't currently have integrations to 3rd parties, but we plan to. Let us know which would suit you best to help us prioritise!

Is it possible to automate recurring invoices?

Yes, you can set up recurring invoices at your chosen frequency (daily, weekly, monthly, annually) including the start and end dates.

Can I create custom invoice templates?

Each template is created for you once you have input all the information you need. You can customise your invoices with your own branding colours and logo.

How does Payment Bear's invoicing software help with managing cash flow?

Our invoice dashboard allows you to track the status of all of your invoices in one place, so you can monitor cashflow easily. Try our invoicing platform for free and start taking control of your cashflow today.

Is Payment Bear's invoicing software suitable for small businesses?

Absolutely! Payment Bear is suitable for businesses of all sizes. Our plans are based on volume of invoices, not on the size of your business.

What features should I look for in Payment Bear's invoicing software?

There are three areas where Payment Bear is truly unique: our invoice incentivisation, process automations and free digital payments. Take a look at the how it works  page or learn how to implement each of these features in our useful guides

How can Payment Bear's invoicing software benefit freelancers?

Payment Bear helps freelancers save time, save money, improve cashflow and improve business relationships by automating repetitive tasks, using free Open Banking payments, financially incentivising faster payment and providing a efficient online invoicing experience.

What is Payment Bear invoicing software?

Payment Bear is an automated invoicing platform, empowering service providers to save time and money whilst incentivising their customers to pay quickly.

Can I change my branding and company name if it changes?

Yes, once you log in you can amend your branding, colours and logo in your settings​.

Who can use Payment Bear?

Anyone! Although our services are most effective for Service Providers individuals with limited time and resources, they are applicable to businesses of any type and any size.

What are the costs associated with Payment Bear's invoicing software?

Payment Bear offers 3 different plans; a free package, a pro package and an unlimited package. All ranging from £0-£25 a month. Unlike other invoicing platforms, we don't charge transaction fees for payments.

Where is Payment Bear available?

Payment Bear currently only operates in the UK. If you are interested in using Payment Bear internationally, please feel free to get in touch.

What are Open Banking payments?

Open Banking payments are a simple, secure way to help people move money from their bank accounts. Open Banking enables you to generate a payment link with instructions about the payment, such as amount and destination account, which your customer will use to authorise the payment directly.

How can Payment Bear's invoicing software improve customer relationships?

Your customers will have access to an online portal which allows them to manage all their payments in one place - streamlining their experience. Also, our Open Banking payments allow your customers to pay an invoice in 4 clicks without entering any information.

How does Payment Bear invoicing software help with customer management?

You can easily manage customers on the Customer Dashboard, allowing you to readily see which customers have active invoices. Each customer has their own Customer page, where you can see outstanding balances, invoices by status and send bespoke reminders.

How does Payment Bear's invoicing software help with managing cash flow?

Our invoice dashboard allows you to track the status of all of your invoices in one place, so you can monitor cashflow easily. Try our invoicing platform for free and start taking control of your cashflow today.

What features should I look for in Payment Bear's invoicing software?

There are three areas where Payment Bear is truly unique: our invoice incentivisation, process automations and free digital payments. Take a look at the how it works  page or learn how to implement each of these features in our useful guides

How can Payment Bear's invoicing software benefit freelancers?

Payment Bear helps freelancers save time, save money, improve cashflow and improve business relationships by automating repetitive tasks, using free Open Banking payments, financially incentivising faster payment and providing a efficient online invoicing experience.

Who can use Payment Bear?

Anyone! Although our services are most effective for Service Providers individuals with limited time and resources, they are applicable to businesses of any type and any size.

Can I download Payment Bear via the app store?

Payment Bear is currently a website application meaning it is accessed through a browser and not downloadable as a mobile app. It is fully optimised to use on mobile devices when accessed through your browser.

Can I edit a recurring invoice that is set up?

You are able to cancel any recurrences on the original invoice page. To create a new recurrence schedule, you'll need to duplicate the original invoice and create an alternative schedule whilst in draft.

Do I need to manually change the status of an invoice once it’s been paid?

If the invoice has been paid via Open Banking, the invoice status will update automatically. If the invoice is paid manually or with cash, you will need to update the status to paid manually.

Do I get notified when my invoice has been paid?

Yes, both you and your customer will receive an email to confirm the invoice has been paid. You will also receive a notification in the Payment Bear app.

Can I invoice for multiple items within a single invoice?

Yes, once you have completed the information for an item, just click 'Add Item' and you'll be able to add a new line item.

Can I add an auto reminder after the invoice has been sent before it's been paid?

Yes you can. Auto reminder settings can be managed once the invoice is published on the Invoice page. You can also send ad hoc reminders whenever you want.

How do I handle partial payments in the Payment Bear software?

Payment Bear allows you to select whether you would like to accept partial payments on individual invoices. If you enable it, your customer will be able to pay you in increments at their discretion.

How do I update customer information in Payment Bear software?

On the customer tab on the Payment Bear app, you can click on each customer and edit their details. This will update the details of all new invoices for the customer.

How can I see who has paid their invoices?

You can easily see which customers have paid on the Customer Dashboard. You will also be notified in the app and via email when an invoice is paid.

Can I schedule invoices to be sent later?

You can set all invoice dates in the future and share the invoice at any point in time.

How can I add new customers to Payment Bear invoicing software?

You can add a new customer from the customer dashboard or when you create an invoice. Our how to guide shows you exactly how this works.

How do I recover a deleted invoice?

We currently don’t allow users to delete invoices. You can change the status to ‘cancelled’ if you no longer need it. In the event data is deleted, please feel free to contact the Payment Bear team at info@paymentbear.com and we will get back to you as soon as we can.

Can I import and export data to and from Payment Bear invoicing software?

We currently enable the exporting of individual invoices in PDF format.

How does Payment Bear software ensure invoice compliance?

Our invoice template allows you to enter all information required by HMRC. For details on the information required in your invoices please see the HMRC guidelines.

Can I add discounts to invoices through Payment Bear software?

Yes, we offer two discount options: constant (the discount is permanently applied) and time-based (the discount is removed after a period of time). Both options can be calculated as a percentage of the invoice value or a fixed amount.

How do I customise the invoice numbering system?

The invoice number is an editable field on the template, so you can rename this. They are automatically set to start at #001 and increment with each new invoice.

How can I manage overdue invoices?

All overdue invoices will be displayed on your online portal on the Payment Bear app. You can send automatic or ad hoc reminders via the app to your customer.

What payment methods can be accepted through Payment Bear invoicing software?

Payment Bear currently offers three main forms of payment: Pay-by-bank (using Open Banking), manual transfers and cash payments. We recommend Pay-by-bank as a secure way of instantly receiving funds from your customers.

Can customers pay invoices directly through the Payment Bear software?

Yes, our free and secure Open Banking payments enable your customers to authorise payments straight from their bank account to yours.

How do I send an invoice using Payment Bear's invoicing software?

You can send published invoices directly to the customers email through the Payment Bear app. Alternatively, you can download a PDF version of the invoice or simply share a digital link.

Can I track time and expenses in the Payment Bear invoicing software?

Payment Bear's invoicing software currently doesn't offer a time or expenses functionality. You will have to add this in manually to your invoices in the 'Units' section of the template.

How does Payment Bear's invoicing software handle taxes and VAT?

You can add in the percentage of VAT on each invoice item you create. The total VAT for the invoice will be automatically calculated and applied.

Can I access my invoices from mobile devices?

Yes, Payment Bear is available on mobile devices accessed through any web browser.

How do I set up Payment Bear invoicing software?

Sign up via the Payment Bear website. Once you've registered we help you get set up with our simple onboarding process.

Is it possible to automate recurring invoices?

Yes, you can set up recurring invoices at your chosen frequency (daily, weekly, monthly, annually) including the start and end dates.

Is Payment Bear's invoicing software suitable for small businesses?

Absolutely! Payment Bear is suitable for businesses of all sizes. Our plans are based on volume of invoices, not on the size of your business.

What is Payment Bear invoicing software?

Payment Bear is an automated invoicing platform, empowering service providers to save time and money whilst incentivising their customers to pay quickly.

Where is Payment Bear available?

Payment Bear currently only operates in the UK. If you are interested in using Payment Bear internationally, please feel free to get in touch.

What are Open Banking payments?

Open Banking payments are a simple, secure way to help people move money from their bank accounts. Open Banking enables you to generate a payment link with instructions about the payment, such as amount and destination account, which your customer will use to authorise the payment directly.

What is your typical response time to a query via email or the contact form?

We aim to respond to your queries within 24 hours.

How do I troubleshoot issues with the Payment Bear software?

Complete the contact form on the website or email info@paymentbear.com and we will rectify the issue as soon as we can.

What training resources are available for learning the software?

We have how to guides on our website, but if you would like a demo then email info@paymentbear.com.

What customer support options are available?

We have an online contact form on our website, or you can email info@paymentbear.com. We aim to respond to your queries within 24 hours.

What is the best way to organise my invoices?

Payment Bear’s online dashboard shows each invoice along with the status. This can be filtered by status and customer.

Can I send invoices in different languages?

We currently only support invoices in English.

Does Payment Bear invoicing software support multiple users?

Each new user will need an individual account.

How often is Payment Bear invoicing software updated?

We are continuously trying to improve our product with weekly releases. If you have any feedback or features you would like to see, complete the contact form on our website.

Does your invoicing software support multiple currencies?

Payment Bear is currently a UK operated company, only supporting payments in GBP.

Can Payment Bear's invoicing software integrate with other tools I use?

We don't currently have integrations to 3rd parties, but we plan to. Let us know which would suit you best to help us prioritise!

Can I create custom invoice templates?

Each template is created for you once you have input all the information you need. You can customise your invoices with your own branding colours and logo.

Can I change my branding and company name if it changes?

Yes, once you log in you can amend your branding, colours and logo in your settings​.

What are the costs associated with Payment Bear's invoicing software?

Payment Bear offers 3 different plans; a free package, a pro package and an unlimited package. All ranging from £0-£25 a month. Unlike other invoicing platforms, we don't charge transaction fees for payments.

Still can't find what you're looking for?
Contact us here